Testing the Sign Up Snippet
Check whether the conversion snippet is installed
- Go to your settings page.
- Click on the open your website link.
- Create a test sign up, so sign up to your own tool.
- Refresh the page.
If the snippet is installed correctly, the status shows 'verified' when you refresh the page. If it is not installed correctly, the status will not change.
Common mistakes
- The tracking script is not installed on the page where the snippet is triggered.
- The actual email attribute isn't being sent. Instead of sending a placeholder (e.g., email@example.com), you must send the actual email of the user.
The conversion snippet has to return a value
If the email variable is not captured by the conversion snippet, the conversion will not be processed, resulting in a "no conversion" error.
In the conversion snippet, there is a compulsory variable that needs to be sent back to Reditus: gr('track', 'conversion', {
Success scenario: if the email value exists and is correctly passed, the conversion will be registered.
Failure scenario: if the email value is undefined, the conversion will not appear on your dashboard.
Debugging in the browser console
To verify the issue, copy the snippet gr('track', 'conversion') and run it in Google Chrome's Developer Console. If there is an error, it will show that the email value is undefined.
When the email value is not passed correctly, the conversion snippet won't run. Even if it is initiated, an undefined value is rejected by Reditus servers, which leads to the "no conversion" error in the dashboard.